Imagine it\u2019s nine o\u2019clock on a Sunday morning, and you\u2019re checking email over coffee. At the top of your inbox is an Ambipar incident report. One of your company\u2019s tanker trucks, which was hauling industrial chemicals, has overturned. There were no fatalities or injuries, an Ambipar team handled the clean-up, and we\u2019ve already issued notifications to everyone on the list you supplied us.<\/p>\n\n\n\n
Ambipar Response\u2019s call center is staffed 24\/7\/365 with trained professionals, ready and qualified to provide emergency response and incident mitigation information to a subscriber base that ranges from companies that transport hazardous materials and chemicals or handle them in their workplace (IE: Shippers, Carriers and Manufacturers), as well as First Responders and State & Federal Agencies.<\/p>\n\n\n\n
\u201cIn the scenario above,\u201d says Project Manager Nzingah Ramos, \u201cwe can offer drivers everything from tips for establishing a safe perimeter around the spill to sending a Hazmat Response crew. Once on-site, the crew would manage the entire incident \u2014 from consulting with responders on the scene, to cleanup and safe disposal of the materials. That said, with every emergency call we get, the first and most important question we ask any caller is, \u2018Are you OK?\u2019\u201d<\/p>\n\n\n\n
Ambipar Response\u2019s ERI staff promptly offers callers the information and support they need by drawing on their training and experience, coupled with their in-depth familiarity with the Emergency Response Guidebook (ERG) \u2014 published by the Pipeline and Hazardous Materials Safety Administration (PHMSA) \u2014 as well as access to a variety of safety data sheets and regulatory manuals.<\/p>\n\n\n\n
Our ERI\u2019s multidisciplinary Hazmat professionals come from all walks of life, ranging from retired military and former EMTs to teachers and customer service representatives. And here\u2019s something you probably wouldn\u2019t expect from a call center: Low turnover. \u201cIn general, our people tend to stay with us,\u201d says Ramos, \u201cwhich should tell you a lot about the quality of their work experience and job satisfaction, not to mention the consistent level of positive feedback they get from their callers.\u201d<\/p>\n\n\n\n
How do we deliver dependable information as quickly as possible?<\/strong><\/p>\n\n\n\n Ambipar\u2019s analysts reviewed years of call data, using that information to develop the standardized questions our professionals are trained to ask. The responses we receive determine where our line of questioning, and support, will go \u2014 and consistently result in calls getting to the most important information within seconds.<\/p>\n\n\n\n Information and actions initiated by Ambipar Response\u2019s ERI professionals are often the first and last incident-related support that callers receive; the first for obvious reasons, and the last because calls often result in our managing incidents through post-response reporting. \u201cUltimately,\u201d explains Ramos, \u201cwe’re in the business of connecting people to the right information, and to the right people \u2014 whether they\u2019re Ambipar Response people or not. Sometimes, for instance, callers need medical professionals on the scene.\u201d<\/p>\n\n\n\n The ERI Access requirement<\/strong><\/p>\n\n\n\n By law, companies that transport dangerous goods are required to produce a 24-hour emergency phone number that connects callers to Emergency Response Information on the products being shipped. \u201cIt\u2019s a little like insurance. You hope you never have to use it, but it\u2019s there when you need it.\u201d<\/p>\n\n\n\n Subscribers to Ambipar Response\u2019s ERI service can register to use our phone number on their shipping papers, hazard communication labels, Safety Data Sheets, and other signage. In addition to our 24\/7\/365 call center support, we offer the following support services to subscribers:<\/p>\n\n\n\n We also offer subscribers the added benefit of Ambipar Response\u2019s global presence as an Environmental One-Stop-Shop. We offer support every step of the way in mitigating incidents \u2014 including training and other preparedness activities \u2014 in addition to fast information, clean-up and reporting.<\/p>\n\n\n\n \u201cWe even offer callers support for everyday, non-emergency issues,\u201d Ramos concludes, \u201clike a paint spill at a carrier location, or a damaged package containing batteries. I once listened to a call from a pet owner worried about the potential health risk of a substance their dog had eaten.\u201d<\/p>\n\n\n\n All in a day\u2019s work: Everything you need to know, just a call away!<\/p>\n","protected":false},"featured_media":4160,"template":"","categories":[250,246,206,212,204],"yoast_head":"\n