Emergency Call Centre

Aim: The ICS 300 Course trains personnel how to manage an expanding incident.

The 2 day / 16 hour course is theoretically based and designed for staff with a response role within their organisation and who may be required to manage an expanding incident following a major event. 

The course is of a theoretical nature with interactive sessions that assist in the learning process.  The course can be either be held at an Ambipar Response training facility or at a suitable location, convenient for the delegates.

Throughout the course there is a complete overview of the incident management process with the opportunity to add an exercise day in addition to the 2 days. The course covers both large and small events so delegates gain a wide range of knowledge and skill.

The course highlights the benefits of following a recognised process when managing a major incident.

Throughout the course Ambipar Response instructors can adapt the course to be appropriate to the delegate’s knowledge and incident management experience so that the most benefit is gained from the course. 

There is an option to add an additional ½ day (for a tabletop exercise to be run which enables the delegates to practice specific roles within an Incident Management Team. 

Course Objectives

  • Give an overview of the evolution of the Incident Command System
  • Describe what occurs during the Emergency Phase
  • Describe the process when Transferring Command
  • Describe the Incident Assessment process 
  • Give an insight in setting Objectives for the next Operational Period 
  • Understand the Planning process
  • Describe the process for developing and Incident Action Plan
  • Gain and understanding for Incident Demobilisation  

Course Content

The course is delivered through 6 course specific modules (and one introduction presentation), each of which incorporate various materials and aides, including; presentations, multi-media, worksheets, exercises, visual demonstrations, individual and group-based activities (further captured in Section 3)

  • Resource Management
  • Demobilization and closeout
  • Exam
  • Incident Command System Fundamentals
  • Command
  • Incident Assessment
  • Planning Phase

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